Complaints and Professional Discipline
It is important you receive professional, competent and ethical care from your dental assistant. If you have concerns about the professional services or conduct of a dental assistant, we are here to address those concerns.
The Health Professions Act (HPA), Part 4, describes the complaint process in detail and we follow the process in the Act.
Please contact our Complaints Director with your questions and concerns.
What kinds of complaints can the College accept?
Examples of unprofessional conduct are found in the HPA section 1(1)(pp) and include:
If your concerns may involve conduct of a sexual nature please also review Sexual Abuse and Sexual Misconduct Complaints.
Complaints must be in writing and signed. Using our Complaint Form will help you include the information we need to look into your concerns.
What can I expect if I make a complaint?
You will receive a response within thirty (30) days telling you if we can accept your complaint and, if accepted, what the next steps will be.
The HPA permits a variety of responses and our Complaints Director may choose any of them such as:
We treat you and the dental assistant fairly by gathering as much information as possible before making any decisions or judgments. We make every effort to resolve matters in a timely manner, however, the process can take a few months.
Once we have gathered and considered the information, we will notify you of next steps or decisions.
If you have concerns about the fairness of how we handled your complaint, you may contact the Ombudsman (https://www.ombudsman.ab.ca/).